ctgbet Privacy Policy

ctgbet ("we", "us", or "the platform") is a trusted online gaming service provider in Bangladesh. By accessing our website ctgbet.cam, you agree to the terms of this privacy policy. This policy provides a complete and transparent description of how we collect, process, store, and protect your personal information.

We believe you should have full control over your information. That is why we are committed to clearly informing you of the purpose and use of every piece of data we collect. This policy applies to all registered users, visitors, and anyone connected to the ctgbet platform.

If you have any questions about this privacy policy, please contact us at [email protected] or reach us through 24/7 live chat support.

ctgbet collects various types of information to provide its services. The categories of this information are described in detail below:

2.1 Information You Provide Directly

Information you provide yourself when you register or use our services:

• Full name (Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Identity verification documents (when required)

2.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device type
• Browser information and operating system
• Session time and login history
• Gaming activity and betting history
• Deposit and withdrawal transaction records
• Information from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and legal compliance purposes, we may sometimes verify information with trusted third parties. In such cases, the accuracy of the information you have provided is confirmed.

ctgbet uses your personal information only for specific, clear, and lawful purposes. We never use your information without your consent or beyond legal obligations.

• Account Management: To create, maintain, and secure your account.
• Service Delivery: To deliver gaming, betting, live casino, and other features without interruption.
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Identity Verification: To complete age verification (21+) and the KYC process.
• Customer Support: To resolve your issues and manage live chat support.
• Bonuses and Promotions: To manage welcome bonuses, cashback, and VIP benefits.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To improve the quality of our platform and user experience.

ctgbet uses cookies and similar technologies that make your use of the platform easier and more secure. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and ensuring security. Without these cookies, the platform will not function properly.
• Functional Cookies: For remembering your preferences and settings, such as language and theme choices.
• Analytical Cookies: For understanding how our services are used and to help with improvements.

4.2 Cookie Control

You can decline non-essential cookies by changing your browser settings. Keep in mind that disabling certain cookies may limit some functionality of the platform. Essential cookies will always remain active as they are required for the platform to operate.

ctgbet never sells your personal information or transfers it to third parties for commercial purposes. However, in certain circumstances we may need to share information:

5.1 Service Providers

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and managing technical infrastructure. These partners may only use the information for specified purposes under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to provide necessary information to authorities under a court order, government directive, or applicable law. In such cases we will always provide only the minimum information required.

5.3 Fraud and Security

Information may be shared with relevant authorities to prevent fraud, combat money laundering, and protect platform security.

We retain your personal information only for as long as needed to fulfill the purposes stated in this policy or as required by law.

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for up to five years for legal and regulatory requirements.
• Transaction Records: Financial transaction information is retained in accordance with legal obligations.
• Deletion Requests: Information that is not required to be kept beyond legal obligations will be deleted upon your request.

To request data deletion, email [email protected] or contact us through 24/7 live chat.

ctgbet follows industry-standard technologies and practices to protect your information. Our security framework consists of the following elements:

• SSL Encryption: All data transmitted on our website is protected with 256-bit SSL encryption.
• Access Controls: Only authorized personnel can access your information, and every access is logged.
• Data Encryption: Sensitive stored information (passwords, payment details) is kept in an encrypted state.
• Regular Security Audits: The security of our systems is regularly reviewed and tested.
• Firewall Protection: Advanced firewall systems are in place to block unauthorized access.
• Staff Training: All our staff receive regular training on data protection.

While we strive to ensure the highest level of security, no method of transmitting or storing data on the internet is 100% secure. We continuously work to improve our security measures.

You have the following rights regarding your personal information. Contact us to exercise these rights.

8.1 Right to Access

You have the right to know what information we collect and store about you and to receive a copy of it. We will respond to such requests within 30 business days.

8.2 Right to Correction

You have the right to request correction of any inaccurate or incomplete information in your records. You can update some information directly from your account settings.

8.3 Right to Deletion

In certain circumstances you may request deletion of your personal information. However, information required to meet legal obligations may not be possible to delete.

8.4 Right to Restrict Processing

In certain circumstances you have the right to request that processing of your information be temporarily restricted.

8.5 Right to Withdraw Consent

If you have given consent for processing your information for a specific purpose, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

ctgbet strictly does not apply to anyone under the age of 21. We do not intentionally collect personal information from anyone under 21. We verify age during the registration process and take active steps to prevent minors from creating accounts.

If we become aware that a minor has created an account using false information, we will immediately close that account and delete the associated data.

Our platform uses services from game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt, and others) and payment processors. These third parties have their own privacy policies and ctgbet is not responsible for their data processing practices.

Payment processors (bKash, Nagad, Rocket, Upay) independently manage their users' information and follow their own privacy policies. By completing a transaction, you also agree to the policies of these service providers.

ctgbet reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• Publishing the new version of the policy on the website
• Updating the "Last Updated" date at the top of the policy
• Sending email notifications of important changes to registered users

Continued use of the platform after changes have been made will be taken as your agreement to the new policy. We therefore recommend that you review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team is always ready to respond to your requests.

•   Email: [email protected]
•   Live Chat: 24/7 support available in Bengali

We generally respond to all email requests within business hours. For urgent matters, you can get immediate assistance through live chat.

If your concern is not resolved after contacting us, you have the right to file a complaint with the relevant authority.